Deliveries and Returns
Purchases made on the website www.scripta.pt will be sent to the address chosen at the time of purchase. The delivery time for an order will vary according to the country from which you place the order.
- Mainland Portugal:3 to 5 business days
- Portugal Islands and Spain: 2 to 7 business days
- European Union: 7 to 12 business days
- Outside the European Union: 6 to 10 working days.
When purchasing items on the Scripta website, the user accepts and agrees that the following shipping costs may be charged:
- Mainland Portugal: €4.95 and free shipping on purchases over €60.00
- Portugal Archipelagos: €6.95 and free shipping on purchases over €100.00
- Spain: €15.00 and free shipping on purchases over €100.00
- Spain (Balearic Islands and Canary Islands): €15.00 and free shipping on purchases over €100.00
- Spain (Ceuta): €25.00 and free shipping on purchases over €100.00
- European Union: €15.00 and free shipping on purchases over €100.00
- European Union (Croatia, Estonia, Finland, Norway and Switzerland): €20.00 and free shipping on purchases over €120.00
- Outside the European Union (except South Africa and Russia): €20.00 and free shipping on orders over €150.00
- South Africa: €25.00 and free shipping on orders over €180.00
- Russia: €50.00 and free shipping for orders over €220.00
Scripta excludes any responsibility for customs fees. Orders sent to countries outside the European Union or with customs and tax policies different from most European Union countries, may be subject to taxes, customs duties and fees charged in the country of destination (Import Fee). The recipient of an international shipment may be subject to Import Duties at the time the shipment arrives in your country. The recipient will have to bear the additional customs clearance charges. Scripta does not control these charges nor is it able to estimate them. Customs policies vary widely from country to country, so the customer should contact their local customs office for more information. When customs clearance procedures are required, there may be a delay in relation to the estimated shipping time.
Purchases made on the website www.scripta.pt may be returned if you are not satisfied with the product or for any other reason, which you do not need to present. Scripta will only accept your return if the returned item meets the requirements:
- The item must be new;
- Has not been used;
- Contain all original labels;
- The article cannot be worn, washed or altered.
This Return Policy does not invalidate or question your legal rights under current legislation, including your legal right of withdrawal. The refund for returned items will be refunded to you in the same payment method used to purchase the product. At the end of the return process, you will receive a confirmation email. You can return or exchange an order placed on the website www.scripta.pt using the return method we have available. All returns or exchanges of items must be made within a maximum period of 15 days from the date of receipt of the order. If, for any reason, your order is received in different deliveries, the 15-day deadline for the return of any item starts from the date of receipt of the last delivery.
Return costs will be borne by the customer in accordance with the company’s policies.
To return or exchange your order, you must follow the instructions below:
- Send an email to [email protected] with “Product Return/Exchange” in the subject.
- Make sure that you include, in the email to be sent, all the documentation related to the purchase;
- You must pack the goods safely, ensuring that it meets all the above requirements. Try to use the original shipping materials;
- Our Customer Support team will contact you and plan all procedures;
- Returns are processed within 14 working days;
- The refund of the item will be made in the same method that was used to pay for it.
The customer is responsible for properly packaging, labeling and shipping the product. You must retain proof of shipment as a safeguard.
If a returned item does not meet the return requirements, we may have to send it back to you. If, for any reason, you have lost any document necessary for the return/exchange of a product, you should contact our Customer Support service through the e-mail [email protected].
If the article does not correspond to the appropriate size, you can request a size exchange as long as you return the original article. The process of exchanging the original article will proceed according to the terms indicated above for the return of articles. The customer is responsible for properly packaging, labeling and shipping the product. You must retain proof of shipment as a safeguard. If a returned item does not meet the return requirements, we may need to resend it to you. If, for any reason, you have lost any document necessary for the return/exchange of a product, you should contact our customer service via the email [email protected].
In case of exchange, the costs will be on Scripta