Deliveries and Returns
DELIVERIES
Purchases made on the website www.scripta.pt will be sent to the address chosen at the time of purchase.
The delivery time for an order will vary depending on the country from which you place the order.
- Mainland Portugal: 3 to 5 business days
- Portugal Islands and Spain: 2 to 7 business days
- European Union: 7 to 12 business days
- Outside the European Union: 6 to 10 business days
When purchasing items on the Scripta website, the user accepts and agrees that the following shipping costs may be charged:
- Mainland Portugal: €4.95 and free shipping on purchases over €60.00
- Portugal islands: €6.95 and free shipping on purchases over €100.00
- Spain: €15.00 and free shipping on purchases over €100.00
- Spain (Balearic and Canary Islands): €15.00 and free shipping on purchases over €100.00
- Spain (Ceuta): €25.00 and free shipping on purchases over €100.00
- European Union: €15.00 and free shipping on purchases over €100.00
- European Union (Croatia, Estonia, Finland, Norway and Switzerland): €20.00 and free shipping on purchases over €120.00
- Outside the European Union (except South Africa and Russia): €20.00 and free shipping on purchases over €150.00
- South Africa: €25.00 and free shipping on purchases over €180.00
- Russia: €50.00 and free shipping for purchases over €220.00
Scripta excludes any liability relating to customs fees. Orders sent to countries outside the European Union or with different customs and tax policies than most European Union countries may be subject to taxes, customs duties and fees charged in the destination country (Import Tax). The recipient of an international transfer may be subject to Import Taxes at the time the transfer arrives in your country. The recipient will have to bear additional customs clearance charges. Scripta does not control these charges nor is it able to estimate them. Customs policies vary greatly from country to country, so please contact your local customs office for more information. When customs clearance procedures are required, there may be a delay in relation to the estimated shipping time.
RETURNS
Purchases made on the website www.scripta.pt may be returned if you are not satisfied with the product or for any other reason, which you do not need to present. Scripta will only accept your return if the returned item meets the requirements:
- The item must be new;
- Has not been used;
- Contains all original labels;
- The article cannot be worn, washed or altered.
This Returns Policy does not invalidate or call into question your legal rights under current legislation, including your legal right of withdrawal.
The refund for returned items will be refunded to you in the same payment method used to purchase the product. At the end of the return process you will receive a confirmation email.
You can return or exchange an order placed on the website www.scripta.pt using the return method we have available. All returns or exchanges of items must be carried out within a maximum period of 15 days from the date of receipt of the order. If, for whatever reason, your order is received in different deliveries, the 15-day period for returning any item starts counting from the date of receipt of the last delivery.
Return costs (in situations other than exchanges) will be borne by the customer in accordance with company policies. In other words, when making a refund, the amount corresponding to shipping costs will be removed from the value of the item.
RETURN PROCESS
To return or exchange your order, you must follow the instructions below:
- Send an email to [email protected] with the subject “Product return/exchange”.
- Make sure that you include, in the email to be sent, all the documentation related to the purchase;
- You must pack the order safely, ensuring that it meets all the above requirements. Try to use the original shipping materials;
- Our Customer Support team will contact you and plan all procedures;
- Returns are processed within 14 working days;
- The refund of the item will be made in the same method that was used to pay for it.
The customer is responsible for properly packaging, labeling and shipping the product. You must retain proof of shipment as a safeguard.
If a returned item does not meet return requirements, we may have to send it back to you.
If, for any reason, you have lost any documents necessary for the return/exchange of a product, you should contact our Customer Service via email at [email protected].
ITEM EXCHANGE:
If the item does not correspond to the appropriate size, you can request a size change as long as you return the original item.
The process of exchanging the original item will proceed in accordance with the terms indicated above for the return of items.
The customer is responsible for correctly packaging and labeling the product. You must retain proof of shipment as a safeguard. If you want the product to be collected, you must contact us via email at [email protected].
If a returned item does not meet return requirements, we may have to send it back to you.
If, for any reason, you have lost any documents necessary for the return/exchange of a product, you should contact our customer service via email at [email protected].
In case of exchange, the costs will be borne by Scripta.