FAQs
Common Questions
Will I receive the product as it is shown in the pictures?
Yes, only in exceptional cases, or finishing in artisanal processes, may products present small variations.
Can I be updated on any new products or sales by Scripta?
Yes, you just need to create an account on our website to receive first-hand all promotions, new articles and news.
What should I do if I receive a defective product?
At Scripta we work daily to ensure the excellence of all our products, so it is not expected that you will receive a defective item. In case that happens, you should contact our customer support team via email [email protected]
What should I do if I receive a product I did not order?
If, for any reason, you receive an item by mistake, which is not part of your order, please contact us via email [email protected]
Payment
What are the payment methods available?
You can pay for your order on the Scripta website using the following payment methods: VISA; MasterCard; ATM; Mbway; Paypal or Payshop.
Is an account verification needed?
Some credit or debit card purchases may need to be verified. This verification normally occurs through the normal method used by your banking institution. If you are unable to make payment, you can contact our team via email [email protected]
What can I do if my card gets rejected?
There are a few reasons that could cause your payment card to be rejected. Your card may have expired (check your card’s expiration date before using it). You may have already reached your card’s credit limit (check your account to see if you have exceeded the allowed amount). You may have filled out some information incorrectly (check that all your card details have been filled in correctly).
What should I do if I receive a product I did not order?
If, for any reason, you receive an item by mistake, which is not part of your order, please contact us via email [email protected]
Shipping
Where can I receive my order?
Purchases made on the website www.scripta.pt will be sent to the address chosen at the time of purchase.
How long will it take until I receive my order?
The delivery time for an order will vary depending on the country from which you place the order. For orders placed in mainland Portugal, we estimate delivery between 3 and 5 working days. For orders placed on the islands and in Spain, 2 to 7 working days. For orders placed in the European Union, we estimate delivery between 7 and 12 working days. Outside the European Union, delivery is estimated to take between 6 and 10 working days.
What are the shipping prices?
- Mainland Portugal: €4.95 and free shipping on purchases over €60.00
- Portugal islands: €6.95 and free shipping on purchases over €100.00
- Spain: €15.00 and free shipping on purchases over €100.00
- Spain (Balearic and Canary Islands): €15.00 and free shipping on purchases over €100.00
- Spain (Ceuta): €25.00 and free shipping on purchases over €100.00
- European Union: €15.00 and free shipping on purchases over €100.00
- European Union (Croatia, Estonia, Finland, Norway and Switzerland): €20.00 and free shipping on purchases over €120.00
- Outside the European Union (except South Africa and Russia): €20.00 and free shipping on purchases over €150.00
- South Africa: €25.00 and free shipping on purchases over €180.00
- Russia: €50.00 and free shipping for purchases over €220.00
Will I pay customs fees?
Orders sent to countries outside the European Union or with different customs and tax policies than most European Union countries may be subject to taxes, customs duties and fees charged in the destination country (Import Tax). The recipient of an international transfer may be subject to Import Taxes when the transfer arrives in their country. The recipient will have to bear additional customs clearance charges. Scripta does not control these charges nor is it able to estimate them. Customs policies vary greatly from country to country, so please contact your local customs office for more information. When customs clearance procedures are required, there may be a delay in relation to the estimated shipping time.
Returns
How can I return a product?
To return an item, you must send an email to [email protected]. Our Customer Support team will contact you and plan all the details so that you can return the desired item.
What is the deadline for returning an item?
Please note that an item can only be returned within a maximum period of 15 days from the date of receipt of the order.
How will I be refunded?
After confirming the return of an item and, if it meets all the return requirements set out on the Terms and Conditions page, we will refund the amount paid. The refund will always be made using the same payment method used to pay for the order.
Exchanges
How can I proceed with the exchange of an item?
To exchange an item, you must send an email to [email protected]. Our Customer Support team will contact you and plan all the details for you to exchange the item.
What is the deadline for the exchange?
Please note that an item can only be exchanged within a maximum period of 15 days from the date of receipt of the order.
