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FAQs

General Questions

Payment

Shipping

Returns

Exchanges

General Questions

Will I receive the product as it is in the photographs given?

Yes, only in exceptional cases, such as small finishing touches, the products may show small differences.

Can I be updated on any new products or sales by Scripta?

Yes, you only need to create an account in our website to receive every update and news we have to offer.

What should I do if I receive a faulty product?

At Scripta we put immense effort on our work to guarantee the excellence of every product of ours, so it is not expectable that you will receive a faulty product. However, in the exceptionality of that happening, please do not hesitate on contacting our Customer Support through the email: [email protected]

What should I do if I receive a product I did not order?

If, due to some reason, you have received a product that is not part of your order please contact us through our Customer Support email: [email protected]

Payment

What are the payment methods available?

You can use the following payment methods on Scripta’s website: VISA; Mastercard; Multibanco; Mbway; Paypal and Payshop.

Is an account verification needed?

Some purchases using credit or debit cards may need to be verified. That verification usually occurs with the banking platform associated to your card. If you are having trouble with the payment process please contact our Costumer Support through the email: [email protected]

What can I do if my card gets rejected?

There are a few reasons that can make your card get rejected. Such as it having expired (please verify its expiry date before using it). You may have reached its monetary limit (please verify it in your bank account) or you may have typed the card data wrong (please verify if every asked information from your card is typed correctly).

What should I do if I receive a product I did not order?

If, due to some reason, you have received a product that is not part of your order please contact us through our Customer Support email: [email protected]

Shipping

Where can I receive my order?

The purchases made on Scripta’s website will be sent to the address of shipping chosen in the moment of the purchase

How long will it take until I receive my order?

The delivery time of a purchase can vary according to the country where it will be delivered. For deliveries in mainland Portugal we estimate a delivery prize of 3 to 5 business days. For deliveries in the Portuguese archipelagos and Spain we estimate a delivery prize of 2 to 7 business days. For deliveries in the rest of the European Union we estimate a delivery prize of 7 to 12 business days. Outside of the European Union we estimate a delivery prize of 6 to 10 business days.

What are the shipping prices?
  • Mainland Portugal: 4,95€ or free shipping on purchases over 60,00€
  • Portuguese Archipelagos: 6,95€ or free shipping on purchases over 100,00€
  • Espanha: 15,00€ or free shipping on purchases over 100,00€
  • Spain (Balearic and Canary Islands): 15,00€ or free shipping on purchases over 100,00€
  • Spain (Ceuta): 25,00€ or free shipping on purchases over 100,00€
  • European Union: 15,00€ or free shipping on purchases over 100,00€
  • European Union (Croatia, Estonia, Finland, Norway and Switzerland): 20,00€ or free shipping on purchases over 120,00€
  • Outside of the EU (except South Africa and Russia): 20,00€ or free shipping on purchases over 150,00€
  • South Africa: 25,00€ or free shipping on purchases over 180,00€
  • Russia: 50,00€ or free shipping on purchases over 220,00€
Will I pay customs fees?

Orders shipped to countries outside the European Union, or with customs and tax policies different from the majority of European Union countries, may be subject to taxes, customs duties, and fees levied in the destination country (Import Fee). The recipient of an international shipment may be subject to Import Fees when the shipment arrives in their country. The recipient will have to bear the additional charges for customs clearance. Scripta does not control these charges nor can we estimate them. Customs policies vary widely from country to country, so customers should contact their local customs office for more information. When customs clearance procedures are required, there may be a delay compared to the estimated shipping time.

Returns

How can I return a product?

To proceed with the return of an item, you should send an email to [email protected]. Our Customer Support team will get in touch with you and plan all the details for you to proceed with the return of the desired item.

What is the deadline for returning an item?

Please note that an item can only be returned within a maximum period of 15 days from the date of receipt of the order.

How will I be refunded?

After confirming the return of an item, if it meets all the return requirements listed on the Terms and Conditions page, we will proceed with the refund of the paid amount. The refund will always be made to the same payment method that was used to pay for the order.

Exchanges

How can I proceed with the exchange of an item?

To proceed with the exchange of an item, you should send an email to [email protected]. Our Customer Support team will get in touch with you and plan all the details for you to proceed with the return of the item.

What is the deadline for the exchange?

Please note that an item can only be exchanged within a maximum period of 15 days from the date of receipt of the order.

Envio Gratuito
Envio gratuito em encomendas acima de 80,00€

Suporte a Clientes
[email protected]

Métodos de pagamento
VISA, Mastercard, Multibanco, MBway, Payshop