Terms and Conditions
The provided information, defined as Terms and Conditions, establishes the legal terms that apply to the use of our website. Please read carefully the information contained therein and ensure that you have understood it before using our website and any of the services utilized on it. Using the website implies the user’s acceptance of this document.
1. General Settings
The owner of the website (www.scripta.pt), with the Tax Identification Number (NIPC): 504052454 and address at Rua Industrial, Pavilion No. 3, Largo Nossa Senhora do Socorro 89, 4755-019 Alvelos, Barcelos, Portugal, and with the email [email protected], will henceforth be referred to as the owner in this document.
Privacy Policy – a document where the procedures used by the owner to collect and process the data of those who visit their website are described.
Terms and Conditions – a document that establishes a set of rules (general or special) that, combined with other applicable laws, regulate the use of this website.
User – the individual who accesses or makes use of this website.
2. Website Ownership
This website is the official online site of the owner and its entire content is the property of the owner.
These Terms and Conditions govern access to and use of this website. By accessing any part or section of this website, using it, or any service connected to it, the user declares acceptance of these Terms and Conditions, becoming subject to all obligations set forth in this document. If you do not accept, please immediately stop using this website.
The owner reserves the right to change both the contents and services of this page, as well as these Terms and Conditions at any time and without prior notice, with such changes taking effect from the exact moment they are published on this website. Continuation of use of the website after changes have taken effect is presumed to be acceptance.
Therefore, the user is advised by the owner to regularly check the Terms and Conditions for updates and changes.
The owner reserves the right, at any time and without prior notice, to remove the website and other content, and likewise reserves the right, at any time and without prior notice, to limit, refuse, or interrupt, partially or completely, any user’s access to this website.
The rights referred to in this section may be exercised by the owner without the need to present any other reasonable cause.
By purchasing any goods or services on this website, you acknowledge that you are entering into a contract with the owner.
3. Privacy
Personal data obtained through the use of this website by an individual will be strictly processed in accordance with our Privacy Policy, which can be consulted on our website.
This website uses cookies to enhance the user experience and to provide a more efficient service. For more information, please consult our Privacy Policy.
4. Intellectual Property
All content published on this website is owned and managed by the owner. However, there may be situations where the published content is owned by third parties. In such cases, these contents will only be made available after authorization from the respective third parties.
Copyright and related rights, as well as industrial property rights, which cover all information and content provided by the owner and its partners on this website, as well as the software used to operate it, belong entirely to the owner and/or their partners. This list is not exhaustive, so any other rights, situations, or content not mentioned are reserved.
The user is not authorized to modify, publish, transmit, share, transfer, reproduce, distribute, perform, process, assign, or commercially exploit, in part or in whole, the contents or services (including the software itself) of this website.
However, the user is allowed to download or copy the downloadable contents of this website, provided that it is exclusively for personal use, respecting copyright and other intellectual rights, and that the mentioned brands are cited in these reproductions.
Any conduct mentioned in the first part of this section is strictly prohibited, except in cases where the owner has previously authorized it in writing.
The owner reserves the right to take legal action against anyone who commits any of the prohibited conducts mentioned above.
5. Responsibility
The owner does not guarantee to the user that the contents or services available on this website meet, or are capable of meeting, any needs or expectations of the user. Indeed, the website may contain inaccuracies or errors, despite the fact that the owner seeks to act with the utmost rigor in their activity.
The owner and other partners will make every effort to avoid errors in the contents of this website and to ensure the security of users, as well as the reliability of the software used. However, it is not possible to provide full assurance regarding the adequacy, availability, absence of viruses (or other components that may cause damage) of the software and services on this website.
Therefore, the owner rejects any responsibility for any direct, indirect, and/or accidental damages resulting from the use of this website. The owner also does not guarantee that any existing errors in the software will necessarily be corrected.
No advice or information obtained by the user through this website will create any warranty not expressly stated in these conditions. Thus, the owner will not be responsible to the user for any damages suffered by them and/or third parties, resulting from the use or inability to use this website or its contents.
The owner will not be liable for delays, interruptions, errors, and suspensions of communications, and loss of information originating from factors beyond their control and not attributable to them, including any deficiencies or failures caused by the computer system, modems, connection software, or any computer viruses or resulting from downloading infected files or containing viruses or other properties that may affect the user’s terminal equipment.
The owner is exempt from responsibilities in cases where the user does not proceed with the installation of adequate software to protect access, as well as in situations of unforeseeable overload of the systems.
The owner is not responsible for any damages suffered by the user and/or third parties that may arise from technical failures of capture, display, or use that are not attributable to them or resulting from the non-updating of their contents. They are also not responsible for damages suffered by the user and/or third parties that may arise from any unauthorized use of the servers used by the owner and/or all information and data stored there.
The owner does not assume any responsibility for damages resulting from possible situations of impossibility, delay, suspension, or interruption in access to this website due to technical failures or other reasons, not guaranteeing, in the same way, access to the website in interruptions or disturbances resulting from technical problems.
Similarly, the owner cannot be held responsible for any errors, deficiencies, or inaccuracies in the contents, information, or services provided on this website.
The owner cannot guarantee the total immunity of this website to hackers, viruses, or other intrusion software.
The downloading of any material available on this website is the sole responsibility of the user, and the owner cannot be held responsible for any damage or loss of information resulting from the download.
The owner rejects all and any responsibility regarding the content of any other website. The owner will not be liable in any way for any loss or damage suffered by the user as a consequence of using a website that this website is connected to through links. The presence, if any, on our website, of links to other websites does not provide any guarantee regarding the security, timeliness, or adequacy of the content of those websites, and therefore, no responsibility can be attributed to the owner.
6. User Responsibility
The user declares and guarantees that:
No material sent to the email addresses available on the website contains content that is:
- Defamatory;
- Offensive;
- Vexatious;
- Pornographic;
- Obscene;
- Intimidating;
- Racist;
- Inciting the practice of any unlawful act or violating any third party’s property rights, including, but not limited to, any copyright.
The user’s content is submitted by adults.
The user acknowledges and agrees that any and all elements submitted via email may be used by the owner, without prejudice to the norms of Copyright and Related Rights, Industrial Property, Privacy, and Data Protection, and no compensation or recognition is due.
Following the previous item, the user grants the owner a global, irrevocable, royalty-free, non-exclusive license that can be sublicensed or transferable to use, reproduce, distribute, perform publicly, display publicly, transmit, and publish.
7. Orders
Orders on the website www.scripta.pt can only be made by individuals who are 18 years old or older. After placing an order, you will receive an email confirming receipt of the order, containing details of the product ordered. The order confirmation email should not be interpreted as Scripta’s acceptance of the order.
If the order is rejected or altered for a valid reason, our Customer Support team will contact you via the email/billing address/phone number provided at the time of the order. We may also reject, limit, or prohibit orders that may have been placed by sellers, resellers, or any other unauthorized commercialization of Scripta products.
You will not be charged for any order/item whose sale is rejected.
7.1 Confirmation
An order should only be considered accepted upon the dispatch confirmation of the product.
The contract between Scripta and the user will only be formalized at the time of sending the Shipping Confirmation. The contract is exclusive to the products sent, so no contract is made for a product that is in the order but for which a Shipping Confirmation has not yet been sent by Scripta. In this regard, Scripta excludes itself from the responsibility of sending any product that is in an order and for which no Shipping Confirmation has been issued.
7.2 Price and Payment
By placing an order on the website www.scripta.pt, the user agrees to pay in full for all orders made. Payment methods can be consulted on our Payment Methods page.
The prices of the products in the Scripta online store are reviewed periodically and include the value of VAT (where applicable) at the prevailing rate in the delivery country on the day the order is placed. The prices displayed on each product detail page do not include shipping costs; however, these will be presented before finalizing the order. The total cost of your order will be displayed along with the order summary before confirmation.
If you choose to make a payment in a different currency from the one pre-defined in your bank account, a currency conversion fee may be charged. Product prices may vary according to the country.
7.3. Product Availability
Product availability is not guaranteed when you place an order. This may occur due to stock shortages. When this happens, we may reject your order. If your order is rejected, you will receive communication via the email/billing address/phone number indicated at the time of the order.
8. Price Errors and Others
We make daily efforts to ensure the information (e.g., colors and features of products) on our website is as accurate as possible. However, various factors may affect the accuracy of this information. The specifications of your display device, screen, or settings may affect the accuracy that Scripta aims for.
Due to oversight, the information found on the website may contain typographical, visual errors, visual or written inaccuracies, or omissions that may, not exclusively, be related to descriptions, price, or availability of products.
Any information regarding the price and availability of products may be changed at any time.
9. Delivery and Acceptance of Products
Scripta will use third-party services for the delivery of orders. The partners selected by Scripta for the delivery of orders may need to access customer information such as phone number and address to confirm the time and address of delivery, respectively. The customer, by placing an order on our website, expressly accepts the sharing of necessary data with the delivery company.
Each order will be assigned a shipping number so that you can track the status of your order.
For reasons of stock availability or any other valid reason, an order with more than one item may be sent separately. When this happens, each shipment will be accompanied by a shipping number so you can track the status of the order.
10. Warranty
Items sold on the website www.scripta.pt are protected by a warranty against manufacturing defects or any irregularity in the product. To make use of the warranty, you should return the product as soon as possible, accompanied by proof of purchase.
To make a claim, you should send an email to lojaonline@scripta.pt
11. Returns and Exchanges of Orders
f you wish to return an item because you are not satisfied with the product or for any other reason, we will accept your return, provided the item meets the requirements:
- The item must be new;
- Not have been used;
- Contain all original tags;
- The item must not be worn, washed, or altered;
This Returns Policy does not invalidate or affect your legal rights under current legislation, including your legal right to cancel.
The refund for returned items will be made in the same form of payment used to purchase the product. At the end of the return process, you will receive a confirmation email.
You can return or exchange an order made on the website www.scripta.pt using the return method we have available. All returns or exchanges of items must be made within a maximum of 15 days from the date of receipt of the order. If, for any reason, your order is received in different deliveries, the 15-day period for the return of any item starts from the date of receipt of the last delivery.
Return Process:
The cost of return will be borne by the customer according to the company’s policies.
To return or exchange your order, you should follow the instructions below:
- Send us an email to [email protected] with the subject “Return/Exchange of product.”
- Make sure to include all the documentation related to the purchase in the email;
- You should safely package the merchandise, ensuring that it meets all the above requirements. Try to use the original shipping materials;
- Our Customer Support team will contact you and plan all the procedures;
- Returns are processed within a maximum of 14 working days;
- The refund for the item will be made in the same method that was used for the payment of the same.
The customer is responsible for packing, labeling, and correctly sending the product. Keep the proof of shipping as a safeguard.
If a returned item does not meet the return requirements, we may have to send it back to you.
If, for any reason, you have lost any document necessary for the return/exchange of a product, you should contact our Customer Support Service at [email protected].
Exchange of item:
In the case of exchange, costs will be borne by the company.
If the item does not correspond to the appropriate size, you can request a size exchange, provided you proceed with the return of the original item.
The process of exchanging the original item will proceed according to the terms indicated above for the return of items
The customer is responsible for packing, labeling, and correctly sending the product. Keep the proof of shipping as a safeguard.
If a returned item does not meet the return requirements, we may have to send it back to you.
If, for any reason, you have lost any document necessary for the return/exchange of a product, you should contact our Customer Support Service at [email protected].
12. Right of Free Contract Termination
The user has the legal right to freely terminate the contract within 14 consecutive days after the contract is concluded. The right to free termination can be requested for any reason, and the user must inform Scripta of their intention to freely terminate the contract. To this end, the user must fill out the Free Contract Termination Form (see below) and send it to the email [email protected].
If the user opts for free termination of any order, Scripta will:
- Refund the amount paid for the products. Note that Scripta is legally authorized to reduce the refund amount if it is deemed that any product has received improper treatment from the user. If, for any reason, the amount is refunded before we have inspected the product and, after careful evaluation, improper treatment is found, a certain amount may be charged;
- Refund the delivery costs of the order;
- Proceed with the refund as soon as possible, within a maximum of 14 days after being notified of the intention to cancel/rescind the contract;
- Scripta may also withhold the refund until the return of the products is received, or upon receiving proof of their return.
13. Promotions
The website www.scripta.pt may, at any time, carry out activities such as raffles or promotions that involve sending information or materials for registration. Such events will be accompanied by specific rules and policies for the occasion, which you will be informed of before any participation. It is entirely the user’s responsibility to accept, complete, submit, and comply with any terms defined in different activities.
14. Warranty Disclaimer
When making a purchase on the website www.scripta.pt and after receiving your order, the user is entirely responsible for complying with the norms, safety rules, and precautions that accompany each product.
Scripta is exempt from any liability that may arise from incorrect, negligent, or abusive use of the products sold on the website www.scripta.pt.
15. Final Provisions
In the event that any provision of this document is declared null, ineffective, or annulled, such situation will not affect the validity or effectiveness of the remaining clauses, which will remain fully in force, in accordance with article 292 of the Civil Code.
Portuguese law applies to all matters regulated by these conditions.
Without prejudice to cases duly referred to in Portuguese law, the parties agree that the courts of the Owner’s District will be competent to settle any dispute arising from the contract.
16. Contact Us
If you have any doubts about the Terms and Conditions set out in this document, please send your email to [email protected].
Free Contract Termination Form
The consumer has the right to freely terminate this contract within 14 calendar days, without needing to state any reason.
To exercise your right to free contract termination, you must fill out the document and send it via email to [email protected].
To: (insert address/email)
This document serves to inform Scripta that I hereby terminate the sales contract for the goods described below:
____________
Order Number: ______
Order Date: ______
Order Received on: ______
Email: ______
Customer Name: ______
Customer Address: ______
