Terms and Conditions
This information, defined as Terms and Conditions, establishes the legal terms that apply to the use of our website. Please read the information contained therein carefully and make sure you understand it before using our website and any of the services used on it. Use implies acceptance by the user of this document.
1. General settings
The owner of the website (www.scripta.pt), with NIPC: 504052454 and address at Rua Industrial, Pavilhão nº 3, Largo Nossa Senhora do Socorro 89, 4755-019 Alvelos, Barcelos, Portugal, and with the email [email protected] in this document, will hereinafter be referred to as the owner.
Privacy Policy – document describing the procedures that the owner uses to collect and process data from those who visit their website.
Terms and Conditions – document that establishes a set of rules (general or special) that, associated with other legislation in force, regulate the use of this website.
User – the person who accesses or makes use of this website.
2. Website Ownership
This website is the owner’s official website and its entire content is the property of the owner.
These Terms and Conditions regulate access to this website and its use. By accessing any part or section of this website, by using it, or any service linked to it, the user declares that they accept these Terms and Conditions, being subject to any and all obligations set out in this document. If you do not accept, please stop using this website immediately.
The owner reserves the right to change the contents and services of this page, as well as these Terms and Conditions at any time and without prior notice, and the respective changes come into force from the exact moment they are published on this website. Acceptance is presumed if the user continues to use the website after the changes have come into force.
Therefore, the user is advised by the owner to regularly consult the Terms and Conditions to check for updates and changes.
The owner reserves the right, at any time and without prior notice, to remove the website and other contents and also reserves the right, at any time and without prior notice, to limit, refuse or interrupt , partially or fully, any user’s access to this website.
The rights referred to in this section may be exercised by the owner without the need to present any other reasonable reason.
When purchasing any goods or services on this website, you declare that you are aware that you have entered into contact with the owner.
3. Privacy
Personal data obtained through the use, by an individual, of this website will be treated strictly in accordance with our Privacy Policy, which can be consulted on our website.
This website uses cookies to improve the user experience and provide a more efficient service. For more information, please consult our Privacy Policy.
4. Intellectual property
All content published on this website is owned and managed by the owner. However, there may be situations in which the published content is the property of third parties. In these cases, such content will only be made available after authorization from the respective third parties.
Copyright and related rights, as well as industrial property rights, which cover all information and content provided by the owner and its partners on this website, as well as the software used to operate it, belong entirely to the owner and /or its partners. This list is not exhaustive, meaning any other rights, situations or content not mentioned are reserved.
The user is not authorized to modify, publish, transmit, share, transfer, reproduce, distribute, perform, process, assign or commercially exploit, partially or in full, the contents or services (including the software itself) of this website.
However, the user is permitted to download or copy the contents that can be downloaded from this website, as long as they do so exclusively for personal use, respecting copyright and other intellectual rights and as long as the brand(s) are mentioned. (s) described above in these reproductions.
The practice of any conduct referred to in the first part of this number is expressly prohibited, without prejudice to cases in which the owner has previously authorized it in writing.
The owner reserves the right to take legal action against the perpetrator of any of the conduct prohibited in the previous paragraphs.
5. Responsability
The owner does not guarantee the user that the content or services available on this website meet, or are able to meet, any user needs or expectations. In fact, the website may contain inaccuracies or errors, despite the fact that the owner seeks to act with maximum rigor in his activity.
The owner and other partners will make every effort to avoid errors in the contents of this website and to guarantee the safety of users, as well as the reliability of the software used. However, it is not possible to offer full guarantees regarding the suitability, availability, absence of viruses (or other components that could cause damage) of the software and services present on this website.
Therefore, the owner rejects any responsibility for any direct, indirect and/or accidental damages resulting from the use of this website. The owner also does not guarantee that any errors in the software will necessarily be corrected.
No advice or information obtained by the user through this website will create any warranty not expressed in these conditions. Therefore, the owner will not be responsible to the user for any losses suffered by the user and/or third parties, resulting from the use or inability to use this website or its contents.
The owner will not be held responsible, in the same way, due to delays, interruptions, errors and suspensions of communications and loss of information that originate from factors beyond its control and that are not attributable to it, namely, any deficiencies or failures caused by the computer system, modems, connection software or possible computer viruses or resulting from the download of infected files or containing viruses or other properties that may affect the user’s terminal equipment.
The owner excludes liability in cases where the user does not install the appropriate software to protect access, as well as in situations of unpredictable system overload.
The owner is not responsible for any losses suffered by the user and/or third parties that may arise from technical failures in capture, viewing or use that are not attributable to him or resulting from the failure to update the respective contents. It is also not responsible for losses suffered by the user and/or third parties that may arise from any unauthorized use of the servers used by the owner and/or all information and data hosted there.
The owner does not assume any responsibility for losses resulting from possible situations of impossibility, delay, suspension or interruption in access to this website due to technical failures or other reasons, and does not guarantee, in the same way, access to the website in case of interruptions or disturbances resulting of technical problems.
Likewise, the owner cannot be held responsible for any errors, deficiencies or inaccuracies in the content, information or services available on this website.
The owner cannot guarantee the complete immunity of this website to hackers, viruses or other intrusive software.
The downloading of any material available on this website is the sole responsibility of the user, and the owner cannot be held responsible for any damage or loss of information resulting from the download.
The owner rejects any and all responsibility for the content of any other website. The owner will not be held responsible, in any way, for any loss or damage suffered by the user as a result of the user’s use of a website to which this website is connected via links. website, links to other websites does not provide any guarantee regarding the security, timeliness or suitability of the content of these websites, and therefore the owner cannot be held responsible.
6. User responsibility
The user represents and warrants that:
No material sent to the email addresses available on the website contains content:
- defamatory;
- ofensive;
- vexatious;
- pornographic;
- obscene;
- ofensive;
- intimidating;
- racist;
- instigator for the practice of any illegal act or that violates any third party property right, including, by way of example, any copyright.
User content is submitted by adults of legal age.
The user acknowledges and agrees that any and all elements submitted via e-mail can be used by the owner, without prejudice to the rules of Copyright and Related Rights, Industrial Property or Privacy and Data Protection, and will not be owed any compensation or recognition.
Following the previous paragraph, the user grants the owner a global, irrevocable, royalty-free, non-exclusive, sublicensable or transferable license to use, reproduce, distribute, use in public, display in public, transmit and publish .
7. Orders
Orders on the website www.scripta.pt can only be placed by people aged 18 or over. After placing an order you will receive an email confirming receipt of the order, containing details of the product ordered. The order confirmation email should not be interpreted as acceptance of the order by Scripta.
If the order is rejected or changed due to any valid reason, our Customer Service team will contact you via the email/billing address/phone number provided at the time of placing the order. You may also reject, limit or prohibit orders that may have been placed by sellers, resellers or anyone else without authorization to sell Scripta products.
You will not be charged for the order/item whose sale is rejected.
7.1 Confirmation
The order should only be considered accepted when confirmation of the product is sent.
The contract between Scripta and the user will only be formalized when the Shipping Confirmation is sent. The contract signed is only exclusive to the products sent, therefore no contract has been signed for a product that appears in the order but whose Shipping Confirmation has not yet been sent by Scripta. In this sense, Scripta excludes responsibility for shipping any product included in an order and for which no Shipping Confirmation has yet been issued.
7.2 Price and Payment
When placing an order on the website www.scripta.pt, the user agrees to accept payment, in full, for all orders placed. You can check payment methods on our Payment Methods page.
The prices of products in the Scripta online store will be analyzed periodically and include the value of VAT (when applicable) at the rate in force in the country of delivery, on the day the order is placed. The prices shown on the detail page of each product do not include shipping costs, however, they will be shown before the order is finalized. The total expense price of your order will be displayed along with the order summary before confirmation.
If you choose to make the payment in a currency other than the one pre-defined in your bank account, you may be charged a currency conversion fee. Product prices may vary depending on the country.
7.3. Disponibilidade dos Produtos
Availability of products is not guaranteed when you place an order. This may happen due to stock shortages. When this happens, we may reject your order. If your order is rejected, you will receive a communication via the email/billing address/phone number indicated when placing the order.
8. Pricing error and others
We make every effort every day to ensure that the information (for example: colors and product features) on our website is as accurate as possible. However, there may be several factors that can affect the accuracy of this information. Your display device’s specifications, screen, or settings may affect the accuracy that Scripta aims for.
By mistake, the information found on the website may contain typographical, visual errors, visual or written inaccuracies or even omissions that may, not exclusively, be related to descriptions, price or availability of products.
Any information regarding the price and availability of products may be changed at any time.
9. Delivery and acceptance of products
Scripta will use third-party services to deliver orders placed. The partners selected by Scripta to deliver orders may need to access customer information such as telephone number and address to confirm the delivery time and address, respectively. When placing an order on our website, the customer expressly accepts the sharing of the necessary data with the delivery company.
Each order will be provided with a shipping number so that you can track the shipping status of your order.
For reasons of stock availability or any other valid reason, an order with more than one item may be sent separately. When this happens, each shipment will be accompanied by a shipping number so you can track the status of your order.
10. Guarantee
Items sold on the website www.scripta.pt are protected by a guarantee against manufacturing defects or any irregularity in the product. To claim the guarantee, you must return the product as soon as possible, accompanied by proof of purchase.
To make a complaint, you must send an email to the address: [email protected].
11. Order returns and exchanges
If you want to return an item, because you are not satisfied with the product or for any other reason, we will accept your return, as long as the item meets the requirements:
- The item must be new;
- Has not been used;
- Contains all original labels;
- The item must not be worn, washed or altered;
This Returns Policy does not invalidate or call into question legal rights under current legislation, including your legal right of withdrawal.
The returned items will be refunded in the same payment method used to purchase the product. At the end of the return process you will receive a confirmation email.
Return costs (in situations other than exchanges) will be borne by the customer in accordance with company policies. In other words, when making a refund, the amount corresponding to shipping costs will be removed from the value of the item.
You can return or exchange an order placed on the website www.scripta.pt using the return method that we have available. All returns or exchanges of items must be carried out within a maximum period of 15 days from the date of receipt of the order. If, for whatever reason, your order is received in different deliveries, the 15-day period for returning any item starts counting from the date of receipt of the last delivery.
Return process:
Return costs will be borne by the customer in accordance with company policies.
To return or exchange your order, you must follow the instructions below:
- Send us an email to [email protected] with the subject “Return / Exchange of product”.
- Make sure you include all documentation relating to the purchase in the email you send;
- You must pack the order safely, ensuring that it meets all the above requirements. Try to use the original shipping materials;
- Our Customer Support team will contact you and plan all procedures;
- Returns are processed within a maximum period of 14 working days;
- The refund of the item will be made in the same method that was used to pay for it.
The customer is responsible for properly packaging, labeling and shipping the product. You must retain proof of shipment as a safeguard.
If a returned item does not meet the return requirements, we may need to resend it to you.
If, for any reason, you have lost any documents necessary for the return/exchange of a product, you should contact our Customer Service via email at [email protected].
Order exchange:
In case of exchange, the costs will be borne by Scripta.
If the item does not correspond to the appropriate size, you can request a size change as long as you return the original item.
The original item exchange process will proceed in accordance with the terms mentioned above for the return of items.
The customer is responsible for properly packaging, labeling and shipping the product. You must retain proof of shipment as a safeguard.
If a returned item does not meet the return requirements, we may need to resend it to you.
If, for any reason, you have lost any documents necessary for the return/exchange of a product, you should contact our Customer Service via email at [email protected].
If you want the product to be collected, you should contact us via email at [email protected]
12. Free contract resolution
The user has the legal right to freely terminate the contract within 14 calendar days after concluding the contract. The right to freely terminate the contract may be requested for any reason, so the user must inform Scripta of their desire to freely terminate the contract. In this sense, the user will have to fill out the Form for Free Termination of the Contract (see below) which must be sent to the email [email protected].
If you choose the free contract resolution for any order, Scripta will:
- refund the amount you paid for the products. Please note that Scripta is authorized by law to reduce the refund amount if it is considered that any product has received undue treatment from the user. If, for any reason, the amount is refunded to you before we have been able to inspect the product and, after a careful evaluation, we find any improper treatment, you may be charged some amount;
- reimburse the value of the delivery costs of the order;
- proceed with the refund as quickly as possible, within a maximum of 14 days after we have been notified of the intention to cancel/finish the contract;
- Scripta may also retain the refund until receipt of the return of the products, or upon sending proof of their return.
13. Promotions
The website www.scripta.pt may, at any time, carry out any activities such as sweepstakes or promotions that involve sending information or materials for registration. Such events will be accompanied by specific rules and policies for the occasion, which you will be aware of before any participation. It is the user’s sole responsibility to accept, complete, deliver and comply with any terms defined in the different activities.
14. Disclaimer of guarantees
When making a purchase on the website www.scripta.pt and after receiving your order, the user is entirely responsible for complying with the standards, safety rules and precautions that accompany each product.
Scripta disclaims any liability that may arise from the incorrect use, negligence or abuse of products sold on the website www.scripta.pt.
15. Final provisions
In the event that any provision of this document is declared null, ineffective or is annulled, such situation will not affect the validity or effectiveness of the remaining clauses, which will remain fully in force, in accordance with article 292 of the Civil Code.
Portuguese Law applies to all matters regulated by these conditions.
Without prejudice to the cases duly referred to in Portuguese Law, the parties agree that the courts of the Owner’s District will be competent to solve any dispute arising from the contract.
16. Get in contact with us
If you have any questions regarding the Terms and Conditions set out in this page, you should send us your email to [email protected].
Free contract resolution form
The consumer has the right to freely end this contract within 14 calendar days, without needing to indicate any reason.
To exercise your right to freely end the contract, you must complete the document and send it via email to [email protected].
To: (insert adress/e-mail)
This document serves to inform Scripta that I hereby revoke the sales contract for the items described below:
____________
Order Number: ______
Order Date: ______
Order received on: ______
E-mail: ______
Customer´s name: ______
Customer´s address: ______
Date: ______
